Refund Policy

REFUND POLICY

RETURNS

We accept returns within 14 days of delivery.

To be eligible:

item must be unused
in original condition
preferably in original packaging

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ACCEPTED CASES

Returns are accepted for:

damaged items
incorrect items
sizing issues (exchange or store credit)

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RETURN SHIPPING

Customers pay return shipping unless:

item is defective
or incorrect

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REFUNDS

After receiving and inspecting the item:

refund is approved or rejected
if approved → refund is issued to original payment method

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NON-REFUNDABLE

Shipping costs are non-refundable.

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CONTACT

To request a return:

📧 info@otamueve.com